Frequently Asked Questions
Everything you need to know about buying and selling precious metals
What are your store hours and location?
We are open Monday through Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 3:00 PM. We are closed on Sundays. Our store is located at 6065 Fairmont Pkwy, Pasadena, TX 77505, United States. You can reach us at (832) 295-3884. We offer convenient parking and are easily accessible from major highways.
How long have you been in business?
Eagle Gold & Coin has been serving the Pasadena community since 2007. With over 15 years of experience, we’ve built our reputation on integrity, fair pricing, and exceptional customer service.
Do you offer free consultations?
Yes! We provide free, no-obligation consultations and evaluations. Whether you’re looking to buy or sell, our experts will assess your items and provide honest guidance without any pressure to make a transaction.
What makes you different from other dealers?
We’re a family-owned business that treats every customer like family. Our founder Brad Aaron brings years of experience and a commitment to transparency. We perform all evaluations in front of you, offer competitive pricing, and provide same-day payment.
What types of precious metals do you sell?
We offer a wide selection including gold and silver coins, bullion bars, collectible coins, and fine jewelry. Our inventory includes both investment-grade metals and collectible pieces for numismatic enthusiasts.
How do you price your precious metals?
Our pricing is based on current market spot prices plus a fair premium. We update our prices regularly throughout the day to reflect market changes and always provide transparent pricing with no hidden fees.
Can I place special orders for specific items?
Absolutely! If we don’t have a specific coin or item in stock, we can often source it for you. We work with trusted suppliers nationwide to find exactly what you’re looking for.
How do you determine the value of my items?
We use professional testing equipment including electronic gold testers, acid tests, and precision scales. All testing is done transparently in front of you, and we explain our evaluation process every step of the way.
What forms of payment do you accept when I sell?
We offer immediate payment via cash or check. For larger transactions, we can arrange wire transfers or cashier’s checks. Payment is typically made the same day you accept our offer.
How long does the selling process take?
Most evaluations take 15-30 minutes depending on the number of items. Once you accept our offer, payment is immediate. You can walk in with your items and leave with payment in under an hour.
Do I need an appointment to sell my items?
While appointments aren’t required, we recommend calling ahead for large collections or if you prefer a dedicated consultation time. Walk-ins are always welcome during business hours.
What condition do my items need to be in?
We buy precious metals in any condition! Whether your items are mint condition, worn, damaged, or broken, we can still determine their metal content and provide fair compensation.
Do you provide certificates of authenticity?
Yes, we provide certificates of authenticity for qualifying purchases. All our precious metals are guaranteed authentic, and we stand behind every item we sell with our reputation and expertise.
How can I verify that my gold or silver is authentic?
We use multiple testing methods including electronic testing, acid tests, and magnet tests. We’re happy to explain the authentication process and show you the results of each test performed on your items.
Do you offer appraisals for insurance purposes?
Yes, we provide professional appraisals for insurance, estate, and legal purposes. Our detailed appraisal reports meet industry standards and are accepted by insurance companies and legal institutions.
Do you ship purchases?
Yes, we offer secure, insured shipping for precious metals purchases. We use reputable carriers and provide tracking information. Shipping costs vary based on value and destination.
How do you ensure secure transactions?
We maintain comprehensive insurance, use secure storage facilities, and follow strict security protocols. All transactions are documented, and we comply with all federal reporting requirements for precious metals transactions.
What documentation do I need to sell items?
ou’ll need a valid government-issued photo ID (driver’s license, passport, etc.). For transactions over certain amounts, additional documentation may be required per federal regulations.
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Why Choose Eagle Gold & Coin Exchange
Certified Professionals
Licensed precious metals dealers with 25+ years experience
Trusted & Secure
BBB A+ rating and fully insured transactions Fair Pricing
Fair Pricing
Competitive rates based on current market values